Client Portal New Requests

Overview

The Request form is used to request emergency or long-term security coverage. Once submitted, the request is routed through an internal approval process before being sent to the vendor for acknowledgement and acceptance or rejection.

Submitting Security Services Request

To create a new request, complete and submit the Security Services Request form.

Provide the following details.

• Assignment type
• Location (create a new location as needed)
• Service type
• Service provider 
• Security provider rate
• Billing code 

    2. Service Details

Enter the service-specific information.

• Assignment position
• Reason
• Patrol vehicle required (yes no)
• Restroom available for guard (yes no)

    3. Schedule

Define the service schedule.

• Start date
• Ongoing or Termination Date & Time
• Schedule start time
• Schedule end time 
• Toggle switches for workdays

• Edit any days with different start/end times
• Add week for rotating weeks

Enter any specific instructions or requirements.

Submitting the Request

After submission:

1. The request goes through internal approval process.
2. Once approved, the request is sent to the vendor.
3. The vendor will then: 
   1. Acknowledge the request
   2. Accept or reject the request
   3. If accepted, they will sign the operations summary
4. Assignment is created.